Privacy Policy

At Pune Properties, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request property information or site visits
• Call or message us for consultations
• Subscribe to our updates or newsletters
• Engage our services for property transactions

This information may include:

• Name and contact details (phone, email, address)
• Property preferences and requirements
• Budget range and investment timeline
• Employment and income information (when relevant)
• Identity documents (for property transactions)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser information
• Pages visited and time spent on our site
• Referring websites and search terms
• Device type and operating system
• Location data (general geographic area)

1.3 Communication Records

We may record phone conversations and keep records of WhatsApp messages, emails, and other communications for quality assurance and training purposes.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Providing property consultation and search services
• Arranging and coordinating site visits
• Facilitating property transactions
• Offering documentation and legal assistance

2.2 Communication

• Responding to your inquiries and requests
• Sending property updates and market information
• Notifying you about new projects and opportunities
• Providing customer support

2.3 Business Operations

• Improving our services and website functionality
• Analyzing market trends and customer preferences
• Maintaining business records and compliance
• Training our staff and improving service quality

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third parties who assist us in:

• Property developers and builders (for project information)
• Legal professionals (for documentation services)
• Financial institutions (for loan processing, if requested)
• Marketing and communication service providers

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal proceedings
• Government investigations or regulatory requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity, subject to the same privacy protections.

4. Data Security

We implement appropriate security measures to protect your personal information:

• Secure data transmission using SSL encryption
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and digital records
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for tax and audit purposes

Typically, we retain client information for 7 years after the completion of services, or as required by applicable laws.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Correction

• Request access to your personal information we hold
• Request corrections to inaccurate or incomplete information
• Update your preferences and contact details

6.2 Data Portability

• Request a copy of your data in a structured format
• Transfer your information to another service provider

6.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Opt out of marketing communications

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences and settings
• Provide relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8.1 WhatsApp Business

We use WhatsApp Business for customer communication. Messages are subject to WhatsApp's privacy policy in addition to ours.

8.2 Google Services

We may use Google Analytics and Google Maps, which have their own privacy policies and terms of service.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. International Data Transfers

Your information is primarily processed and stored in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• Prominent notices on our website
• Direct communication during service interactions

12. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

12.1 Primary Contact

• Phone: 9822857421
• WhatsApp: 9822857421
• Address: Neo - 95, Oppo Goodluck Cafe, Bhondave Baug, SB Patil Road, Ravet, Pune - 412101

12.2 Data Protection Queries

For specific data protection requests, please clearly state:

• Your full name and contact information
• The specific request or concern
• Any relevant reference numbers or dates

13. Compliance with Indian Laws

This Privacy Policy complies with applicable Indian privacy laws, including:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Digital Personal Data Protection Act, 2023 (when applicable)
• Real Estate Regulation and Development Act, 2016 (RERA)

14. Consent

By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw consent at any time, though this may limit our ability to provide certain services.